RETURNS POLICY
We believe in a positive online shopping experience and want you to have peace of mind when shopping with us. We pride ourselves on offering an industry-leading return experience.
We understand that not every piece can be exactly what you are after, and changes of mind happen. This is why we offer you the opportunity to exchange or return your item within 30 days of fulfillment by the Leaf Legends team. We offer free exchanges or store credit even on sale items and pieces purchased with ‘buy now-pay later’ services. Exclusions apply to FINAL SALE and Warehouse Sales. We also offer standard refunds back to your original payment method.
CLICK HERE TO START YOUR RETURN
Your order number must start with INT.
RETURN CONDITIONS
The following conditions must be met for your return to be eligible:
- Item(s) must be unworn, unwashed, in new condition with no blemishes, stains, or odors. Costs of repair or dry cleaning may be deducted from the return amount if applicable.
- Item(s) must have original tags attached.
- Item(s) must be returned in original packaging.
- Items are ineligible if promoted as ‘Final Sale’ or ‘Warehouse Sale’.
- A 30-day returns window is in place from when the order is fulfilled by the Leaf Legends team. Item(s) must be returned within this window.
EXCHANGES & STORE CREDIT
We offer free exchanges and store credit if you decide your item(s) are not quite right. This means we cover the return shipping costs for you. Please lodge a request through the returns portal, and return labels will be generated and emailed to you. Then simply print the label, pack the item, and drop it off at your nearest post drop-off point.
REFUNDS
Refunds will be processed through to your original payment method. Shipping costs (if any) will not be refunded. Refunds are available for all items unless promoted as ‘Final Sale’ or ‘Warehouse Sale’.
RETURN SHIPPING & COSTS
Return postage is at the cost of the buyer. You have the option to create your own label, or our returns portal can automatically generate a return label with your address and tracking pre-populated, which means less work and stress for you.
PROCESSING TIME FOR RETURNS
Returns are processed daily; however, please allow up to 10 business days for your return to be processed once received in Leaf Legends HQ.
CUSTOMS & DUTIES
Customs charges are not calculated upon checkout. Depending on your location, customs charges may vary and are the responsibility of the customer. If customs charges are not accepted by the customer, return shipping fees will be deducted from any applicable credits or refunds.
RETURN OPTIONS
RETURN OPTION | STEPS | FEE |
---|---|---|
Exchange | Select the exchange option in the returns portal and select your desired item. A returns label will be generated and emailed to you. Simply print the label, pack the item, and drop it off at your nearest post drop-off point. | Free |
Store Credit | Select the gift card option in the returns portal. A returns label will be generated and emailed to you. | Free |
Refund – Change of Mind or Does Not Suit You | Select the refund option in the returns portal. A returns label will be generated and emailed to you. | U.S. Customers: USD$10 flat rate return shipping via USPS. Other countries: Varies – you benefit from using our competitive rates. |
Refund – Faulty or Incorrect Item | Select the refund option in the returns portal. A returns label will be generated and emailed to you. | Free |